Customer Support via Twilio SMS with Zendesk v2
Recently I was challenged to integrate Twilio SMS channel via Zendesk. If you're not familiar with Zendesk, it's a helpdesk system that allows customers to create tickets by sending email which support staff can respond to and create certain workflows. More about Zendesk here.
For SMS part I decided to use Twilio since I am already familiar with their API. More about Twilio here.